Delivery Officer, E!XP (Internal Opportunity)

About the role

Educate! is an East African youth employment and skills provider. This internal opportunity is for a Delivery Officer within the EXP team, who turns the program vision into youth impact on the ground. The officer leads 12 to 14 mentors and 2 co-mentors across 2 Community Units, coaching them to deliver sessions that build young people's entrepreneurial mindsets, leadership skills and economic opportunities. The role manages mentor performance, protects program quality and safeguarding, grows mentor capability and keeps schools and communities invested.

Key responsibilities

• Performance management: track and coach mentors through observations, feedback and improvement plans, run 3-tier management, run mentor meetings and oversee co-mentors' planning of exhibitions, graduations and events
• Implementation fidelity and quality: monitor quality through observations, youth feedback and delivery audits, enforce safeguarding and child protection protocols, track annual milestones, oversee data collection and reporting, support program pilots and experiments, and oversee logistics such as vendors, meals, learning materials and transport reimbursements
• Mentor training and coaching: recruit and screen mentors, run the 3-week onboarding, introduce mentors to schools, negotiate timetables, build capacity plans, conduct at least 5 LEC observations per month and coach mentors
• Customer retention: recruit and engage schools, select and orient school patrons, run recovery plans for at-risk schools, and build relationships with alumni, unions and universities

Required profile

• Minimum diploma in Education or a related field (Social Sciences, Development Studies, Youth Work); equivalent Educate! fellowship experience may be considered
• 1 to 2 years of experience in education, youth development, program coordination or training delivery, or volunteering; East African education sector experience is an advantage
• Experience in coaching, performance management, stakeholder engagement and project management strongly preferred
• Willingness to travel regularly (80%+ field presence) across Community Units, with a flexible schedule for weekend events and evening meetings

Required skills

• At least 1 year of applied experience in personnel and performance management, leadership, communication, project management, monitoring and quality assurance, coaching, training and facilitation, stakeholder engagement and partnership development
• Proficiency with MS Office, Google Suite and dashboards

What we offer

• A vibrant, mission-driven environment with a supportive and fun team
• Competitive salary based on experience
• Learning and growth opportunities

Applications are reviewed on a rolling basis, with interviews coming soon. The deadline to apply is Monday 16 November 2026 at 8:00 AM EAT. Candidates must be based in one of the listed Ugandan locations and must pass a background verification and safeguarding review.