Front Desk Representative

About the role

We are seeking a pleasant Front Desk Representative to manage all receptionist and clerical duties at the main entrance of our office. You will be the first point of contact for visitors, creating a positive first impression and ensuring guests feel comfortable and valued.

Key responsibilities

• Maintain a tidy and presentable front desk with necessary supplies.
• Greet and welcome guests, answer questions and address complaints.
• Handle all incoming calls, redirect them or take messages.
• Receive, sort and distribute letters and packages.
• Prepare outgoing mail and parcels.
• Monitor and order office supplies as needed.
• Keep updated records, files and monitor office expenses.
• Assist with additional duties such as travel arrangements and scheduling.

Required profile

• Proven experience as a front desk representative or in a similar customer‑facing role.
• High School diploma (additional qualifications are a plus).
• Strong communication, problem‑solving and customer service orientation.

Required skills

• Proficiency with MS Office, especially Excel and Word.
• Familiarity with office equipment such as fax machines and printers.
• Basic bookkeeping knowledge.