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2 years of experience

Skills

Customer Success Sales Problem Solving Technical & Admin Teamwork Organization Social Skills Performance & Efficiency Omnichannel Support Salesforce CRM Conflict Resolution Remote Troubleshooting Analytical Thinking

Experience

Operations Customer Expert

YouSee

2017-05 - 2019-07

Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.

Languages

Danish

native

English

fluent

Somali

fluent

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Last updated: 1 week ago