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25 years of experience

Skills

Operations Management Business Transformation Cross-Functional Leadership Strategic Planning Process Improvement Performance Management Learning & Development Healthcare Operations Data Analysis Financial Analysis Procurement Stakeholder Management IT Operations Information Security Change Management

Experience

Operations & Technology Coordinator

SAF Medical Complex & Eid Clinic

2023-01 -

Coordinates day‑to‑day operational and administrative activities across clinic functions, managing staff assignments, shift coverage and service readiness. Oversees supplier communication, quotations, purchasing, inventory and invoice workflows while supporting facilities readiness. Maintains expense and revenue records, tracks operational KPIs and prepares cost, cash‑flow and budget‑control reports for senior decision‑making. Manages ERP and invoicing workflows, network access, technical support, website and digital marketing activities. Supports clinic expansion, workflow organization, patient‑experience follow‑up and MOH/CBAHI operational readiness, ensuring coordination between clinical, administrative, financial and technical teams.

IT & Digital Transformation Manager / Professional Trainer

Future Paths Higher Training Institute

2025-02 - 2026-02

Managed applications, Moodle LMS, user access, digital transformation, automation, reporting, information security and virtualized/cloud‑hosted environments. Developed and delivered professional training in business, technology and digital skills; administered Moodle content, users and access; provided LMS/technical support; and enhanced the institute's digital presence.

Progressive Roles in Technical Administration, Technology Leadership & Cross‑Functional Operations

Wesam Al‑Ettihad Group

2014-01 - 2025-01

Started with project‑based support in 2013, then joined the technical department in 2014. Held successive positions in technical administration, technology leadership and cross‑functional operations, providing ongoing support after formal employment ended in January 2025. Responsibilities included overseeing IT infrastructure, managing vendor relationships, leading process improvement initiatives and supporting business continuity across Sudan and Saudi Arabia.

Languages

Arabic

native

English

fluent

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Last updated: 8 hours ago