Customer Support Specialist (Fintech)

About the role

Eversend is seeking tech‑savvy Customer Support Specialists to be the first point of contact for users of its all‑in‑one financial platform. You will assist English‑speaking customers across Africa and, where possible, French‑speaking users, helping them navigate the app, resolve issues, and enjoy a seamless experience.

Key responsibilities

• Respond to customer inquiries via live chat and email, delivering timely and accurate solutions.
• Guide users through Eversend’s features, troubleshoot technical problems, and ensure clear communication.
• Escalate complex cases to tech, compliance, or finance teams and follow through to resolution.
• Document interactions in compliance with internal and regulatory standards.
• Identify recurring issues and provide feedback to improve products and services.
• Adapt quickly to new product releases, policy updates, and procedural changes.

Required profile

• Professional fluency in written and spoken English.
• Previous experience in customer support, preferably within fintech, banking, or digital‑first environments.
• Strong problem‑solving abilities and a calm, proactive attitude under pressure.
• Self‑starter mindset with the ability to work independently and across rotating 24/7 shifts.
• High attention to detail and excellent written communication skills.

Required skills

• Experience with customer support platforms such as Intercom.
• Experience with ticketing systems like Zendesk.