Expert Volkswagen Dedicated Technician – Prestige Roadside Support
Volkswagen / The AA · ug
Descripcion del puesto
About the Role
Join a world-class partnership between Volkswagen and The AA to deliver premium roadside assistance. As a Dedicated Technician, you will be the face of excellence, providing high-end technical support and diagnostic expertise specifically for Volkswagen vehicles, ensuring every customer receives a seamless and professional experience.
Main Missions
- Provide premium roadside assistance and technical support for Volkswagen customers.
- Perform advanced diagnostics and repairs using manufacturer-specific tools and software.
- Manage end-to-end customer experience, from initial contact to successful repair completion.
- Execute warranty-related works and complex roadside technical interventions.
- Operate and maintain a fully equipped Volkswagen Group service van.
Profile Required
- Proven experience as an automotive technician, preferably with Volkswagen or VAG group expertise.
- Strong diagnostic skills and ability to work independently in a mobile environment.
- Excellent communication skills with a customer-centric mindset.
- Flexibility to work within a rotating schedule (7 AM - 8 PM) including on-call shifts.
- Full driving license is mandatory.
Required Skills
- Advanced Automotive Diagnostics
- Volkswagen Manufacturer Tools & Software
- Technical Troubleshooting
- Customer Relationship Management (CRM)
- Mobile Workshop Management
What We Offer
- Competitive base salary and industry-leading training programs.
- Fully equipped VWG service van, fuel, and uniform provided.
- Comprehensive benefits: 23 days holiday + public holidays, pension up to 7%, and life insurance.
- Full breakdown cover from day one and 24/7 support.
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Volkswagen / The AA
ug
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