Lead Fire Alarm Dispatcher

Key responsibilities

• Supervise, mentor and provide daily oversight of fire alarm dispatch personnel.
• Ensure dispatch staff are trained and operate according to departmental policies and SOPs.
• Promote a professional, collaborative and customer‑focused work environment.
• Evaluate dispatcher performance, provide coaching and recommend training opportunities.
• Assist with scheduling, staffing and workload distribution to maintain continuous emergency communications coverage.
• Monitor fire, medical and emergency detection systems for alarm activations.
• Receive, prioritize and dispatch fire, rescue, emergency medical and other response resources.
• Dispatch emergency units accurately and within established response time standards.
• Maintain continuous communication with responding units and provide critical incident updates.
• Coordinate communications with military, government and mutual‑aid agencies during incidents.
• Ensure dispatch center operations comply with policies, emergency communication standards and regulations.
• Monitor dispatch activities for accuracy, efficiency and operational readiness.
• Maintain detailed records of emergency calls, alarm activations, dispatched resources and incident documentation.
• Review, update and recommend improvements to dispatch procedures and SOPs.
• Monitor communications and alarm monitoring equipment, report malfunctions and ensure operational readiness.

Required profile

• High school diploma or equivalent.
• Minimum three years experience as a lead dispatcher or emergency communications professional in a fire department or emergency response organization.
• Certification as Telecommunications Operator I and II and Hazardous Materials Awareness, or equivalent recognized certifications.
• Demonstrated knowledge of fire service operations, emergency medical dispatch and fire alarm monitoring systems.
• Valid passport with at least one year remaining validity and ability to obtain required visas and facility credentials.
• Ability to pass contract medical requirements and maintain compliance throughout deployment.

Required skills

• Operation of Computer Aided Dispatch (CAD) systems.
• Use of radio communications equipment.
• Emergency communications technology.
• Fire alarm monitoring systems.
• Telecommunications Operator I certification.
• Telecommunications Operator II certification.
• Hazardous Materials Awareness certification.