Marketing Manager - Non-Room Revenue

About the role

JW Marriott is hiring a Marketing Manager in Kampala, Uganda, to develop and implement marketing strategies that achieve RevPar and share-of-wallet (non-room revenue) goals for departments such as spa, food and beverage, retail, concierge and front office. The role also manages in-hotel guest messaging, updates hotel web content and works with department heads, the Director of Public Relations and brand partners.

Key responsibilities

• Develop and implement marketing strategies and programs to meet stated revenue goals for non-room revenue areas.
• Manage all in-hotel messaging to guests, including AstroVision, Janus, plasma screens, front desk electronic signage, in-room and in-hotel collateral, iConnect, entertainment guides, pole banners, on-hold messages, in-room and transportation videos, wayfinding, fast maps, key cards and more.
• Update hotel web page content to keep it accurate and up to date.
• Liaise with department operators to set goals and marketing needs, and work with the Director of Public Relations on local and regional publicity and promotions.
• Work with brand Vice Presidents and Brand Marketing Managers on brand leisure transient and group strategies, and coordinate strategic alliance partner marketing programs.
• Track marketing initiatives regularly to measure results.
• Manage workflow with the on-property graphic designer so that all in-house marketing materials are on strategy and within budget.
• Handle human resources activities: interview, select and train staff, set rates and hours, handle complaints, conduct disciplinary action and annual performance appraisals.

Required profile

• 2-year degree from an accredited university in Business Administration, Marketing, Sales or a related major, with 3 years of marketing experience; or
• 4-year bachelor's degree in a related field with 1 year of marketing experience.
• Experience in graphic design required.