Administrative Coordinator

About the role

CloudFactory is looking for an Administrative Coordinator to join its mission‑driven team in Uganda. This six‑month, full‑time position offers an entry‑level opportunity to develop administrative and operational skills while supporting the Operations department and employee engagement initiatives.

Key responsibilities

• Provide first‑line service‑desk support for Operations‑related issues, log and categorize tickets, and resolve routine requests.
• Collect, organize, and help analyse operational data to identify trends and improvement areas.
• Assist in implementing employee engagement programs, coordinate events, and provide administrative support for engagement activities.
• Collaborate with cross‑functional teams on engagement projects and contribute to service‑desk process improvements.

Required profile

• Entry‑level candidate with up to 12 months of relevant experience.
• Ability to work under guidance from senior colleagues and follow established procedures.
• Strong customer‑service orientation, responding to common service requests with clear information.

Required skills

What we offer

• Experience in a fast‑scaling, mission‑driven organization.
• Opportunity to build a career in operations and employee engagement.
• Exposure to a global, culturally diverse team.