Claims Manager – Insurance Operations

About the role

Old Mutual is seeking an experienced Claims Manager to lead its claims division. The role ensures that all claims are processed promptly, accurately, and in line with customer service standards while maintaining compliance with regulatory and AML requirements.

Key responsibilities

• Lead the Claims Department to deliver timely, accurate, and professional claims processing.
• Drive customer satisfaction, operational efficiency, cost control and regulatory compliance.
• Implement and enforce claims policies, procedures and controls.
• Liaise with branches, customers, intermediaries and service providers on claims matters.
• Handle customer complaints and escalations.
• Monitor claims trends, fraud risks and loss‑control opportunities.
• Review and manage claims reserves for accuracy.
• Manage departmental budgets, monitor expenditure and control leakage.
• Oversee relationships with assessors, investigators and other service providers.
• Lead, coach and develop claims staff, set performance targets and conduct reviews.
• Prepare management reports on claims performance, costs and trends.

Required profile

• Bachelor’s degree in insurance, Business Administration, Actuarial Science, Statistics, Commerce, Finance or a related field.
• Professional qualification such as ACII, ANZIIF or Advanced Diploma in Insurance.
• Minimum 7 years’ experience in claims and/or underwriting.
• At least 3 years’ experience in a leadership or senior claims role.

Required skills

What we offer

• Opportunity to shape claims strategy within a leading African financial services group.
• Collaborative, high‑performance culture focused on customer centricity.
• Professional development and career progression pathways.