Client Access and Implementation Officer

About the role

The Client Access and Implementation Officer will work closely with corporate and commercial banking clients to deploy and support electronic banking solutions, linking their ERP/treasury systems with Ecobank’s platforms. The role combines technical implementation, client training, and first‑level support to ensure seamless adoption of digital payment channels.

Key responsibilities

• Implement file‑automation solutions that connect client ERP/treasury systems with Ecobank Omni for secure payment file transfer and statement retrieval.
• Conduct comprehensive testing of files and connections before activating client accounts.
• Deliver remote or onsite training on Ecobank Omni, Bank Collect and other electronic banking platforms.
• Provide first‑level technical support for all Ecobank electronic banking applications.
• Monitor client usage of corporate and commercial banking channels and achieve weekly/monthly transaction targets.
• Identify incidents or outages, alert management, and help prevent client complaints.
• Advise clients on the capabilities of Ecobank’s electronic product range.
• Lead onboarding processes that eliminate manual fund transfers by connecting clients to digital channels on day 1.
• Collaborate with product managers, operations, sales and IT to ensure risk controls and implementation standards.
• Support day‑to‑day operations of electronic banking services and assist relationship managers in securing new business.

Required profile

• Proven experience delivering client‑facing implementation projects in a banking or financial‑services environment.
• Ability to meet defined implementation cycles and transaction targets.
• Strong communication skills for delivering training remotely and onsite.
• Capability to identify, escalate and resolve incidents or service outages.
• Collaborative mindset to work with product, operations, sales and IT teams.

Required skills

• ERP and treasury‑management system integration.
• File automation and secure file‑transfer protocols.
• Testing of payment file formats and connection validation.
• Knowledge of electronic banking platforms (Ecobank Omni, Bank Collect, etc.).
• Use of risk‑management and control tools for client access channels.