Customer Services Manager

About the role

The Customer Services Manager will lead the delivery of exceptional service for a US Navy program on Diego Garcia. Reporting to senior leadership, the role ensures timely, accurate responses to customer inquiries and drives continuous improvement of service standards.

Key responsibilities

• Respond promptly to customer requests via walk‑ins, phone, fax or email, providing accurate information and status updates.
• Investigate and resolve complaints, concerns and inquiries to achieve high satisfaction levels.
• Maintain detailed records of interactions, inquiries, complaints and resolutions in line with organizational procedures.
• Develop, implement and uphold customer service standards that meet Amentum and US Navy requirements.
• Serve as the primary point of contact for customer relations and coordinate communication with relevant departments.
• Train, support and mentor staff on customer service procedures and best practices.
• Identify recurring issues, propose improvements and document policies to enhance operations.
• Perform other duties consistent with the position’s level and nature.

Required profile

• High school diploma or equivalent.
• Minimum three years of experience supervising or managing customer‑facing teams.
• Strong interpersonal, communication and problem‑solving abilities.
• Excellent organizational and time‑management skills.
• Valid passport with at least one year remaining and ability to obtain required visas.

Required skills