Customer Success Engineer

About the role

We are looking for a Customer Success Engineer to join Streamline Health Tech Ltd in Kampala. The role focuses on technical onboarding, platform configuration and ongoing support for our healthcare clients.

Key responsibilities

• Lead technical onboarding and implementation for new customers.
• Configure and customize the Streamline platform to meet client requirements.
• Troubleshoot technical issues and deliver timely resolutions.
• Train users and administrators on system usage.
• Monitor system usage and identify adoption gaps.
• Collaborate with Account Managers to support renewals and expansions.
• Escalate bugs to product and engineering teams and suggest improvements.
• Maintain documentation, FAQs and technical guides for clients.

Required profile

• Recently completed BSc in Information Technology, Computer Science, Business Computing or related field.
• 1‑2 years of relevant experience or certifications is an advantage.
• Strong interpersonal and client‑management abilities.
• Ability to work in resource‑constrained environments.

Required skills

What we offer

• Three‑month internship training leading to a full‑time position.
• Competitive salary with performance‑based incentives.
• Opportunity to work with top organisations and cutting‑edge technology.
• Exposure to real‑world business challenges in the health‑tech sector.