HR & Client Relations Associate

About the role

Reeds Africa Consult is hiring a full-time HR & Client Relations Associate in Kampala, Uganda, reporting to the Lead Consultant / Operations Executive. The role covers day-to-day HR administration, recruitment, client support and customer relations, and general office operations, ensuring smooth service delivery and strong client engagement.

Key responsibilities

• Maintain accurate employee records and confidential personnel files, and manage onboarding, attendance, leave requests and performance tracking
• Ensure compliance with local labour regulations and company policies
• Draft and publish job announcements, screen and shortlist CVs, schedule interviews, run reference checks and handle offer letters and onboarding paperwork
• Act as first point of contact for clients, gather feedback, resolve complaints and keep in touch with corporate clients
• Manage daily office operations, correspondence, meeting logistics and inventory, and prepare routine administrative reports
• Deliver customer service by phone, email and in person, track service queries and support business development

Required profile

• Diploma or Bachelor's degree in Human Resource Management, Business Administration or a related field
• 2-3 years of hands-on experience in HR administration, recruitment coordination or client relations
• Strong understanding of CV screening, interview logistics and candidate sourcing
• Clear verbal and written communication, active listening, attention to detail and discretion

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• HR management software and tools