Operations Associate – Administrative Support

About the role

CloudFactory is seeking an Operations Associate to join its team in Gulu, Uganda. The role provides first‑line administrative and service‑desk support, helping to organise operational data and assist employee‑engagement initiatives. It is an entry‑level, fixed‑term position designed to develop your operational and administrative skills.

Key responsibilities

• Provide first‑line support and troubleshooting for Operations‑related issues via the ticketing system.
• Log, categorise and resolve routine incidents or forward them to the appropriate team.
• Collect, organise and analyse operational metrics to identify trends and improvement areas.
• Assist in planning and coordinating employee‑engagement programmes and events.
• Collaborate with cross‑functional teams on engagement projects and provide administrative assistance.

Required profile

• Entry‑level candidate with up to 12 months of relevant experience.
• Strong customer‑service orientation and ability to respond to common service requests.
• Good organisational skills and attention to detail.
• Willingness to work under guidance from senior colleagues and learn quickly.

Required skills

• Ticketing system usage