Relationship Manager – SME

About the role

The Relationship Manager – SME will promote the bank’s products and nurture client relationships through a proactive, consultative approach. The role focuses on acquiring profitable SME customers, retaining existing accounts, and ensuring high‑quality loan portfolios that support the bank’s mission and vision.

Key responsibilities

• Acquire new SME clients to meet defined sales targets for both liabilities and assets.
• Identify and develop business opportunities within the existing portfolio.
• Manage assigned credit portfolios, monitoring credit quality and ensuring zero non‑performing loans.
• Review, analyse, and verify client documentation before recommendation for credit approval.
• Market the bank’s products across all Ugandan market segments, setting targets and strategic objectives.
• Conduct regular customer visits, prepare call reports, and propose solutions to retain and grow accounts.
• Prepare weekly activity reports for the line manager.
• Initiate recovery actions on non‑performing loans within the portfolio.
• Maintain a comprehensive database of relationships and prospects, ensuring compliance with bank policies.
• Recommend adjustments to meet targets and customer expectations.
• Participate in weekly business meetings and adhere to schedules.

Required profile

• Bachelor’s degree in a relevant discipline; professional banking qualification (e.g., MBA) is an advantage.
• Minimum of three years’ experience in a similar banking role.

Required skills