Telesales Agent

About the role

The Telesales Agent will join SunCulture’s sales team in Kampala, reporting to the Telesales & Partnerships Manager. The role focuses on promoting SunCulture’s solar‑irrigation and climate‑tech solutions to smallholder farmers and business customers through phone outreach and consultative selling.

Key responsibilities

• Achieve end‑to‑end product sales targets and maintain a high conversion rate.
• Contact potential and existing customers using scripted calls to explain product features and answer queries.
• Generate leads, build a robust pipeline of prospects, and adjust scripts to match customer needs.
• Support the creation of sales presentation content and other marketing materials.
• Handle inbound and outbound communications via phone, email and in‑person, following up on initial contacts.
• Escalate and troubleshoot customer complaints across multiple channels.
• Conduct market or client surveys to gather feedback and measure NPS.
• Meet daily talk‑time and KPI requirements set by the company.

Required profile

• Proven experience in telesales or a similar sales role.
• Strong communication and interpersonal abilities.
• Ability to work independently while meeting sales targets.
• Basic computer literacy and comfort using digital tools.

Required skills

• Basic computer literacy