Collections Officer (Uganda)

About the role

Koolboks, a clean‑energy company offering solar‑powered refrigeration on a Pay‑As‑You‑Go basis, is looking for a proactive Collections Officer to manage overdue customer accounts and ensure timely repayment of balances. You will work directly with customers to negotiate repayment plans while protecting the company’s portfolio risk.

Key responsibilities

• Contact customers with overdue accounts via phone, SMS, WhatsApp, email, and field visits.
• Follow up on missed payments and negotiate realistic repayment arrangements.
• Monitor assigned portfolios and achieve collection targets.
• Document all interactions, payment commitments, and activities in the CRM or collections system.
• Escalate high‑risk or unresponsive accounts according to policy.
• Collaborate with Sales, Customer Service, and Technical teams to resolve issues affecting repayments.
• Prepare daily, weekly, and monthly collection performance reports.
• Identify customers at risk of default and recommend recovery strategies.
• Support repossession or asset recovery processes where applicable.

Required profile

• Bachelor's degree or Diploma in Business Administration, Finance, Accounting, Economics, or related field.
• 1‑2 years of experience in collections, debt recovery, credit control, or loan recovery.
• Experience in micro‑finance, fintech, banking, telecommunications, or PAY‑Go environments is highly desirable.
• Strong verbal and written communication, analytical, and problem‑solving abilities.
• High level of integrity, resilience, and professionalism.
• Ability to work independently while meeting targets.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word
• Experience using CRM systems