Customer Service Specialist
Kwata Gig · Kampala
Job description
About the role
We are looking for a Customer Service Specialist to join our team in Kampala. The role involves handling customer inquiries across multiple channels and ensuring a high level of satisfaction and brand loyalty.
Key responsibilities
- Respond to customer inquiries via phone, WhatsApp, social media and other communication channels.
- Resolve customer issues professionally and efficiently.
- Maintain accurate customer records and capture feedback.
- Promote excellent customer satisfaction and reinforce brand loyalty.
Required profile
- Valid national ID.
- Own a smartphone.
- At least 1 month of experience in customer service.
Required skills
- Proficiency in using WhatsApp for business communication.
- Familiarity with major social media platforms (e.g., Facebook, Instagram).
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Published 1 month ago
Expires 1 week from now
53 views · 0 interested
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Kwata Gig
Kampala
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