Debt Collection Specialist

About the role

We are looking for a proactive Debt Collection Specialist to join our team in Kampala. You will be responsible for contacting clients, negotiating repayment plans and ensuring timely recovery of overdue amounts while maintaining compliance and audit standards.

Key responsibilities

• Contact clients via phone, SMS and WhatsApp to remind them of due or overdue payments.
• Negotiate repayment arrangements and offer tailored solutions such as refinancing or date changes.
• Record all interactions and outcomes accurately in the system.
• Escalate unresolved cases to field agents or the legal team as needed.
• Meet individual monthly recovery targets and contribute to team objectives.
• Monitor the assigned portfolio, prioritising accounts based on delinquency stage.
• Collaborate closely with field agents, soft/hard collection teams and supervisors.
• Assist in identifying high‑risk accounts for early intervention and maintain clear documentation for audit and compliance purposes.

Required profile

• Experience in debt recovery, customer service or telesales is an advantage.
• Strong interpersonal and negotiation skills.
• Fluent in English; knowledge of Luganda or other local languages is a plus.
• Highly organised, self‑motivated and target‑oriented.

Required skills

• Familiarity with CRM or collection software (preferred).