Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for parents, visitors and callers at the school reception. Working closely with the Head Teacher’s office, the role supports daily administrative operations and ensures smooth communication across the school community.

Key responsibilities

• Welcome parents and visitors, answer and direct telephone calls, and take messages when required.
• Maintain student attendance records in liaison with form tutors and promptly inform the Head Teacher and parents of any issues.
• Open and file new student records, manage correspondence, and handle incoming and outgoing mail, respecting confidentiality.
• Track school fee payments in coordination with the Accounts department.
• Liaise with the Canteen Manager for approved requests and with the central office for transport approvals.
• Generate and update student and teacher statistics for monthly reports.
• Prepare official documents and correspondence using computer software.
• Assist in organizing school functions, including seating arrangements and refreshments.
• Maintain the petty‑cash account, verify purchases and retain receipts.

Required profile

• Bachelor’s degree in Secretarial Studies or equivalent.
• Minimum three years of front‑desk or reception experience in a reputable institution or school.
• Professional, friendly demeanor with strong interpersonal and problem‑solving abilities.
• Excellent organizational skills, attention to detail and high ethical standards.
• Strong spoken and written English.

Required skills

• Proficiency in MS Office.

What we offer

• Opportunity to work in a multicultural educational environment.
• Professional development and collaboration with experienced educators.