Internal IT Support Officer

About the role

Roke Telecom is looking for an Internal IT Support Officer to deliver first‑line technical assistance and keep the organisation’s IT infrastructure running smoothly.

Key responsibilities

• Provide first‑line technical support to end users.
• Ensure reliable operation of IT systems, devices, and business applications.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers and peripherals.
• Support Windows 10/11 and Microsoft 365 environments.
• Manage Active Directory user accounts and Group Policy.
• Troubleshoot network connectivity issues, including TCP/IP, DNS, DHCP, VPNs and Wi‑Fi.
• Support endpoint security, antivirus solutions and patch management.
• Assist with virtualization and cloud services where applicable.

Required profile

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.
• Relevant certifications such as CompTIA A+, Network+, Microsoft or Cisco CCNA are a plus.
• Experience supporting Windows 10/11 and Microsoft 365.
• Knowledge of Active Directory, Group Policy and user account management.
• Basic understanding of networking concepts and troubleshooting.
• Experience with endpoint security and IT support tools.
• Basic knowledge of virtualization and cloud services is desirable.

Required skills

• Windows 10/11
• Microsoft 365
• Active Directory
• Group Policy
• TCP/IP, DNS, DHCP, VPN, Wi‑Fi
• Endpoint security and antivirus solutions
• Patch management
• Virtualization technologies
• Cloud services
• Desktop, laptop and printer hardware