Operations Manager
Donswift Company Limited · Kampala
Job description
About the role
The Operations Manager will lead daily activities across the store, warehouse, e‑commerce platform and customer service functions. This role is critical for building scalable processes and a high‑performance culture as the business grows.
Key responsibilities
- Oversee daily operations across the store, warehouse, e‑commerce, customer service, and fulfilment.
- Build and maintain SOPs, accountability structures, and reporting frameworks to support scaling.
- Manage operational staff, conduct performance reviews and foster a high‑performance culture.
Required profile
- Bachelor's degree in Business Administration, Marketing, or a related field.
- At least 3 years of experience in operations management within a fast‑paced retail or e‑commerce environment.
- Strong natural leadership ability and maturity.
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Published 7 hours ago
Expires 5 days from now
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Donswift Company Limited
Kampala