Telesales Agent

About the role

Helpware is a technology-driven company offering Customer Experience and Operational Support to its partners, with offices across several countries. As a Telesales Agent (Sales Representative), you will be the main point of contact for customers, handling inquiries and resolving issues while promoting products or services through outbound calls.

Key responsibilities

• Make outbound calls to prospective or existing customers to promote products or services.
• Explain the features and benefits of what is offered and deliver scripted sales pitches.
• Handle customer inquiries and give detailed information on the company's offerings.
• Collect and record customer information, including contact details and purchasing preferences.
• Meet or exceed sales and call quotas set by the company.
• Update and maintain customer databases and records.
• Follow up with interested customers to secure sales or schedule appointments for the sales team.
• Handle rejection professionally and keep a positive attitude.
• Take part in training to improve product knowledge and sales techniques.

Required profile

• Bachelor's degree.
• B2 English proficiency.
• Friendly, motivated and personable, with a passion to serve others.
• Accountable, adaptable and flexible, able to work flexible hours and cooperate with other departments.
• An eye for detail and good time management.

Required skills

• Excellent communication skills.
• Computer literacy.