Hotel Night Auditor

About the role

The night auditor works the overnight shift at the front office, greeting late-night arrivals, walk-ins and early-morning departures, and running the end-of-day audit. The role covers guest service, call screening, cash reconciliation and reporting, and ends with a handover to the morning team.

Key responsibilities

• Greet, register and check in/out late-night arrivals, walk-ins and early-morning departures with a warm, professional attitude.
• Answer, screen and forward incoming calls, respond to guest inquiries and process room reservations.
• Handle guest requests, complaints and wake-up calls promptly, and keep the reception and lobby tidy.
• Run the end-of-day audit in the Property Management System (PMS) and verify room, tax, food and beverage and ancillary charges.
• Balance daily cash drawers, reconcile credit card settlements and investigate billing discrepancies on guest folios.
• Compile and distribute daily revenue, occupancy and financial summary reports for management.
• Manage visitor logs, incoming mail and deliveries, and basic front-office administration.
• Monitor lobby access, hotel security and emergency panels during the overnight shift.
• Maintain an accurate shift log and brief the morning front desk team during handover.

Required profile

• Certificate, diploma or degree in Hospitality Management, Tourism, Accounting, Finance or Business Administration is an added advantage.
• At least 1-2 years of proven experience as a Hotel Receptionist, Front Office Agent or Night Auditor.
• Experience handling cash, POS terminals and daily financial reconciliations in a hospitality or customer-facing setting.

Required skills

• Proficiency in hotel PMS such as Opera, Fidelio, Protel or Cloudbeds.
• Strong computer literacy, especially Microsoft Excel for balancing reports and Word/Outlook.
• Solid numerical and bookkeeping skills with high accuracy to spot and resolve billing errors.