Customer Service Specialist – French Speaker (Remote)

About the role

TalentWorldGroup is seeking a bilingual French‑English Customer Service Specialist to join its remote call‑center team. The role supports a home‑based project in the online travel sector, handling first‑level inquiries via inbound and outbound channels.

Key responsibilities

• Answer inbound and make outbound customer service calls.
• Manage cases in the booking platform, handling modifications, cancellations, deposit claims and escalations.
• Log, classify and follow up on all interactions, maintaining accurate call histories.
• Analyze call data and share feedback to improve service quality.
• Stay updated on platform and process changes and collaborate with internal and external teams.

Required profile

• Professional‑level French (C2) and fluent English.
• Proven experience in customer service, preferably in a call‑center or online travel environment.
• Ability to multitask between live calls and case handling.
• Clear, empathetic communication under pressure.
• Stable broadband connection and a suitable home office setup.

Required skills

• Experience with Zendesk or similar ticketing platforms.
• Familiarity with Slack or other team‑collaboration tools.
• Proficiency in Salesforce.
• Comfortable working on Windows 11 or macOS 14.
• Standard office software (e.g., Microsoft Office).

What we offer

• 100% remote work with flexible, project‑based assignments.
• Hourly rate of €11.
• Paid training (20 hours) and long‑term collaboration opportunities.
• Career development and learning resources.