Banking Officer (Teller)

About the role

I&M Bank is hiring a Banking Officer in Kampala (Kamwokya) to deliver efficient, accurate, secure and customer-focused teller services in line with the bank's procedures, regulatory requirements and service standards. The role handles cash and customer transactions, supports digital banking adoption, ensures compliance with risk and control measures and contributes to customer satisfaction and business growth.

Key responsibilities

• Promote and cross-sell products such as savings accounts, loans, cards, bancassurance and digital banking solutions, and guide customers on mobile, internet and agency banking channels
• Process transactions accurately, including deposits, withdrawals, transfers, cheques, standing orders and bill payments, and handle foreign exchange in line with Bank of Uganda guidelines
• Verify transaction authenticity and supporting documents, and attend to customer inquiries and complaints within agreed turnaround times
• Follow AML, CTF, KYC and sanctions screening rules, escalate suspicious activity, and comply with Bank of Uganda regulations and audit requirements
• Maintain teller cash limits, balance cash and suspense accounts at end of day, safeguard cash and security items, and file records properly
• Prepare daily transaction reports, proof sheets and reconciliations, assist with ATM balancing and cash loading, and keep the workstation clean and organised
• Support colleagues during peak periods, take part in training and compliance sessions, and perform other duties assigned by management