Branch Manager – Banking Leadership Role

About the role

The Branch Manager provides overall leadership and oversight to achieve branch targets, drive business growth, ensure excellent customer service and maintain profitability. Reporting to the Head of Business, the role combines strategic planning, operational control and people management.

Key responsibilities

• Drive financial growth by developing and executing sales plans, business‑development strategies and cross‑selling initiatives.
• Ensure high‑quality customer service, manage relationships, and oversee branch performance metrics and turnaround times.
• Maintain compliance with banking policies, KYC/AML requirements, audit standards and operational‑risk controls.
• Collaborate with product development, service delivery, treasury and sales teams to provide market feedback and launch new products.
• Monitor market intelligence to identify new opportunities, regulatory changes and competitive trends.
• Oversee fee collection, timely submission of branch returns and achievement of satisfactory audit ratings.
• Lead, coach and motivate a high‑performing team, set performance objectives and foster open communication.

Required profile

• Bachelor’s degree; a professional banking qualification such as an MBA is an advantage.
• Minimum five years of experience in a similar banking management role.