Call Center Agent
SimplePay Capital Uganda Ltd · Kampala
Job description
About the role
SimplePay Capital Uganda Ltd is seeking a motivated Call Center Agent to join its customer service team. You will engage with customers, negotiate payment arrangements for overdue accounts, and help maintain positive relationships while supporting the company’s growth.
Key responsibilities
- Make outbound calls to customers with overdue payments and provide product information.
- Handle inquiries professionally and follow up to ensure adherence to agreed payment plans.
- Negotiate repayment plans with defaulting customers and track debt recovery.
- Maintain accurate customer records and document interactions in the CRM system.
- Collaborate with collections and credit teams to improve repayment rates.
- Generate daily, weekly and monthly reports on collection activities.
Required profile
- Strong communication and negotiation abilities.
- Experience in debt collection, telesales, or customer engagement.
- Ability to handle customer inquiries professionally and maintain accurate records.
- Attention to compliance with company policies and regulatory standards.
Required skills
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Published 1 month ago
Expires 3 weeks from now
26 views · 0 interested
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SimplePay Capital Uganda Ltd
Kampala
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