Call Centre Agent
Boresha Credit Services LTD · Kampala
Job description
About the role
The Call Centre Agent will join Boresha Credit Services to support debt collection efforts. Working from the Kamwokya office, you will engage directly with customers to secure overdue payments and maintain accurate records.
Key responsibilities
- Reach out to debtors via phone, email, or in‑person visits to request payment of overdue balances.
- Document each interaction, payment commitment and reason for non‑payment to maintain a complete case file.
- Develop realistic repayment schedules for debtors who cannot settle the full amount immediately.
- Update the company’s collection system with accurate records and follow‑up actions.
Required profile
- Minimum of 1 month of experience in a call‑centre or customer‑facing role.
- Strong communication skills in English.
- Ability to handle difficult conversations and negotiate payment terms.
- Attention to detail for accurate record‑keeping.
Required skills
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Published 12 hours ago
Expires 1 month from now
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Boresha Credit Services LTD
Kampala
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