CCTV Operator

About the role

The CCTV Operator is responsible for monitoring and operating closed‑circuit television (CCTV) systems and related equipment to ensure the security and safety of the organization’s premises, assets, staff and visitors. The operator reports suspicious activities, incidents or malfunctions to appropriate personnel and maintains accurate records of observed events.

Key responsibilities

• Monitor live and recorded CCTV footage for any suspicious activity or security breaches.
• Operate and control CCTV equipment in accordance with company policies and legal requirements.
• Respond promptly to alarms, incidents, or emergencies by following established protocols.
• Liaise with security personnel, management, and emergency services as necessary.
• Maintain accurate logs and records of observations, incidents, and actions taken.
• Regularly check and report any faults or issues with CCTV equipment.
• Ensure data protection and confidentiality of all recordings and information.
• Assist in investigations by providing relevant footage and reports.
• Perform any other duties assigned.

Required profile

• Diploma in Information Technology, Security Management, Electronics, or a related field.
• Proven experience in a similar security or surveillance role is preferred.
• Good observational skills and attention to detail.
• Ability to remain alert and focused for long periods.
• Strong written and verbal communication skills.
• Willingness to work shifts, including nights, weekends and holidays.
• High level of integrity and trustworthiness.
• Ability to handle sensitive information confidentially.
• Ability to stay calm and make decisions under pressure.
• Relevant security, safety or CCTV operation training/certification is an advantage.

Required skills

• CCTV systems operation
• CCTV software familiarity
• Basic IT skills