Collections Officer
Baikal Finance · Kampala
Job description
About the role
Own a portfolio of active borrowers and keep them on track. Collections at Baikal is a service role — clear, structured, respectful, and data‑led.
Key responsibilities
- Manage a daily call/visit list of 150–200 active loans.
- Identify root causes of late payment and offer the right intervention — restructure, guarantor call, or escalation.
- Log every interaction in the collections dashboard the same day.
- Hit weekly recovery targets while keeping the customer relationship intact.
Required profile
- Diploma or higher; prior microfinance or telecoms collections experience preferred.
- Disciplined daily call cadence; clear written follow‑ups.
- Comfortable using dashboards, spreadsheets and mobile‑money portals.
- Empathy and firmness in equal measure.
Required skills
- Dashboards
- Spreadsheets
- Mobile‑money portals
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Published 1 week ago
Expires 1 month from now
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Baikal Finance
Kampala