Credit Controller

About the role

The Credit Controller manages the organisation's credit operations, monitors customer accounts and ensures timely collection of outstanding payments while minimising bad debts. The role works closely with Sales and Finance to keep cash flow healthy and customer relationships positive.

Key responsibilities

• Maintain accurate customer account records, review balances and payment history, and ensure invoices and credit notes are correctly recorded.
• Enforce the Cash Sales Policy (no credit without prior written approval from management) and ensure special/credit customers have complete documentation and visible credit limits; approve credit applications daily.
• Enforce zero-balance reconciliation, reconcile daily sales against cash collected with Finance before banking and before the next day's trading, and monitor daily collections by branch (Kampala, Masaka, Fort Portal).
• Support the Sales team in resolving gaps between cash customers and DSR deliveries caused by high invoice volumes.
• Maintain a watchlist of defaulting customers, issue first, second and third warning letters, and prepare case files for lawyers and insurance companies, tracking insurance claims and recoveries.
• Manage DSR shortage accounts, ensure clearance and signed repayment plans are followed, and reconcile excess balances with HR and Finance.
• Organise and chair weekly credit meetings, prepare minutes with actions, owners and deadlines, and maintain registers for shortages, legal cases, insurance claims and DSR liabilities.
• Visit customers weekly using a checklist.

Required profile

• Bachelor's degree from a recognised university or equivalent.
• Background in the FMCG sector, specifically foods and beverages, with at least 5 years of experience.
• Mixed experience handling customers in modern trade and general trade.
• At least 2 years as a team supervisor in a previous role.

Required skills

• Strong knowledge of credit management, debt collection and accounts receivable.
• Financial analysis and account reconciliation.
• Negotiation, communication and interpersonal skills.
• Proficiency in Microsoft Excel and accounting/ERP systems.