Commercial Performance & Governance Manager

About the role

The Commercial Performance & Governance Manager will support the development, alignment and execution of EABL Uganda’s commercial strategy, ensuring the Order‑to‑Cash cycle delivers a seamless customer experience and meets performance targets.

Key responsibilities

• Support the creation, alignment and delivery of the short‑ and long‑term commercial strategy in line with the overall business plan.
• Own the Order‑to‑Cash (OTC) process, guaranteeing OTIF‑NE (On Time In Full No Errors) delivery and a high‑quality customer experience.
• Drive adoption of web‑ordering to simplify and streamline the OTC workflow.
• Lead robust planning and forecasting activities with cross‑functional teams.
• Partner with the Sales Director to execute the Annual Operating Plan and hold commercial leadership accountable for commitments.
• Translate business insights into actionable initiatives and engage stakeholders to achieve or exceed targets.
• Collaborate with commercial, finance, logistics and supply functions to meet daily and monthly shipment revenue goals.
• Design and maintain governance mechanisms, data quality standards and performance dashboards.
• Lead the commercial governance calendar, including business reviews, audits and compliance assessments.
• Provide independent governance challenge to commercial proposals and manage remediation actions from audits.

Required profile

• Business degree with a strong academic record.
• 6‑8 years FMCG experience, particularly in sales operations, business analytics or commercial excellence.
• Proven ability to influence senior stakeholders and drive accountability through governance forums.
• Excellent relationship‑management, presentation, report‑writing and research skills.
• Experience in strategy development, project/change management and corporate governance principles.
• Knowledge of commercial audit requirements, delegated‑authority frameworks and regulatory compliance in East Africa.
• Professional certification in risk management, internal controls, governance, finance or project management (e.g., ACCA, CPA, CIA, PMP) is an advantage.