Customer Service Advisor - Helpdesk Specialist

A propos du poste

Join a global leader in real estate services and become the vital first point of contact for our high-scale facility management operations. As a Customer Service Advisor, you will play a key role in supporting the management of over 7,000 buildings for BT, ensuring seamless communication and operational excellence within our helpdesk environment.

Missions principales

• Act as the primary point of contact for the helpdesk, managing incoming calls and emails from clients with professionalism.
• Accurately record and log all requests into the central database to ensure data integrity.
• Proactively follow up on tasks and manage priorities to meet service level agreements.
• Provide essential administrative support to the wider operational team.
• Handle client complaints effectively and resolve issues to maintain high satisfaction levels.
• Monitor service indicators (KPIs) and contribute to achieving operational objectives.
• Identify opportunities for cost savings and ensure strict adherence to health and safety procedures.

Profil recherché

• Proven experience in a customer service or helpdesk environment.
• Excellent communication skills, both verbal and written, with a client-centric mindset.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented professional capable of maintaining accurate records in a database.
• Ability to work within a large-scale facility management framework.

Competences requises

• Customer Relationship Management (CRM) & Database Management
• Helpdesk Operations & Incident Logging
• Administrative Support & Task Tracking
• Conflict Resolution & Complaint Handling
• KPI Monitoring & Reporting