Customer Service Clerk

About the role

The Customer Service Clerk is the first point of contact for clients visiting the workshop. You will ensure a smooth, transparent experience from vehicle drop‑off to collection, acting as the bridge between customers and the technical team.

Key responsibilities

• Greet walk‑in, telephone and online customers courteously and record their service requests.
• Provide clear information on services, estimated timelines and workshop processes.
• Perform a visual check of incoming vehicles, noting any pre‑existing damage.
• Create and manage job cards, capturing customer, vehicle and service details accurately.
• Assign job cards to technicians and monitor progress to meet agreed completion times.
• Keep customers updated on repair status throughout the day and follow up after vehicle delivery to confirm satisfaction.
• Escalate unresolved issues to the Workshop Manager promptly.

Required profile

• Basic literacy and numeracy with the ability to record details accurately.
• At least one month of experience in a customer‑facing role, preferably within an automotive environment.
• Professional communication skills and a courteous attitude.

Required skills