Guest Service Expert

About the role

As a Guest Service Expert you will help create memorable dining experiences for hotel guests. You will work closely with the kitchen and front‑of‑house teams to ensure smooth service, from setting tables to delivering meals and maintaining a clean environment.

Key responsibilities

• Set up and arrange tables, chairs, and dining accessories according to hotel standards.
• Communicate guest orders to the kitchen and coordinate timing of service.
• Interact with guests, answer questions, and provide courteous, attentive service.
• Maintain cleanliness of work areas, replenish supplies, and ensure all equipment is in good condition.
• Read and verify menu information, handle transactions, and assist guests with special requests.
• Perform physical tasks such as lifting, carrying, and moving items up to 25 lb unassisted (up to 50 lb with assistance).

Required profile

• High school diploma or G.E.D. equivalent.
• Less than one year of related hospitality or food‑service experience.
• No supervisory experience required.
• Ability to stand, walk, and move on uneven or slippery surfaces for extended periods.
• Physical capability to lift, carry, push, pull, and place objects as described.

Required skills

What we offer

• Opportunity to work with a global hospitality brand.
• Training and development in guest service excellence.
• Inclusive, diverse workplace that values all associates.