Guest Arrival Expert (Bellboy, Valet, Doorman)

About the role

Kampala Marriott Hotel and Marriott Executive Apartments Kampala are looking for Guest Arrival Experts (bell attendants, valet parkers, doormen) for a full-time, on-site position in Kampala. The role welcomes guests and residents and ensures a smooth arrival and departure experience.

Key responsibilities

• Assist with luggage handling and guide guests to reception and other hotel facilities
• Provide clear information about services and amenities
• Safely park and retrieve vehicles, coordinate curbside and driveway traffic, and keep the entrance clean and organised
• Support guest requests and respond promptly to inquiries
• Liaise with front office, concierge and security teams
• Follow safety and security procedures, brand standards and ongoing training

Required profile

• Clear spoken English and strong communication skills with diverse guests
• Excellent customer service, courteous and professional
• Experience with receptionist duties and guest-facing roles is an advantage
• Previous hospitality or front-of-house experience is an advantage
• Good physical stamina, able to stand for long periods and work outdoors in varying weather
• Reliable time management, teamwork and flexibility for weekend and holiday shifts
• Basic knowledge of Kampala's local area is beneficial