Kampala Circle Guest Services Supervisor

About the role

The Kampala Circle Guest Services Supervisor ensures the exclusive members‑only outlet operates smoothly, delivering luxury‑standard service to members and VIP guests. Working closely with management, the supervisor leads the service team, maintains operational efficiency, and upholds Marriott’s brand standards.

Key responsibilities

• Support daily operations of the members‑only outlet, ensuring exceptional guest experiences.
• Lead and supervise the food and beverage service team during shifts.
• Maintain service quality, operational efficiency, and compliance with hotel policies and regulatory requirements.
• Assist management with hiring, training, scheduling, performance evaluation, and coaching of staff.
• Enforce safety, security, and uniform standards; report incidents and complete required safety training.
• Welcome and acknowledge guests, anticipate service needs, and provide personalized, discreet service.
• Develop and implement improvements to increase productivity, quality, safety, and cost‑effectiveness.

Required profile

• Minimum 24 months of relevant experience in hospitality or food‑and‑beverage service.
• Mid‑level qualification as indicated by the posting.
• Ability to supervise, motivate, and coach a service team.
• Strong communication skills with a professional demeanor.
• Physical ability to stand, walk, lift up to 50 lb, and navigate service areas.

Required skills