Logistics Operations Supervisor East Africa

About the role

The Logistics Operations Supervisor will lead project logistics activities across East Africa, ensuring shipments move smoothly from origin to destination. Reporting to the Project Logistics Operations Manager, the role combines operational oversight, customer relationship management, and team leadership.

Key responsibilities

• Supervise end‑to‑end project logistics operations, lead planning meetings and mitigate operational risks.
• Act as the first escalation point for customers, manage complaints and drive service improvements.
• Lead and develop a team of Project Logistics Operations Administrators and Coordinators, allocating workload and monitoring performance.
• Ensure compliance with CEVA policies, client requirements, local regulations and international trade rules.
• Own data quality, reporting and KPI monitoring using Power BI dashboards and Transport Management Systems.
• Review operational costs, verify billing, track project profitability and support credit control.

Required profile

• Bachelor’s degree in Transport & Logistics Management or a related field; professional qualifications in clearing, forwarding or project management are a plus.
• Minimum five years of logistics or project logistics experience, including at least two years in a supervisory role.
• Proven experience managing complex cargo movements and coordinating cross‑functional logistics operations.

Required skills

• Proficiency with logistics management software and Transport Management Systems.
• Strong data‑analysis and reporting skills, particularly with Power BI.