Night Manager - JW Marriott Kampala

About the role

The Night Manager acts as the property manager on duty and directs all property operations during the overnight shift at a JW Marriott hotel in Kampala. The role ensures the highest levels of hospitality and service are delivered overnight, represents the property in resolving guest and property issues, and personally assists in resolving issues and completing tasks.

Key responsibilities

• Monitor property operations: ensure compliance with operational guidelines, adequate department supplies, proper uniforms and grooming, a safe working environment, period-end inventories, and that overnight staff are directed and supported.
• Support profitability and revenue goals: review financial statements, sales and activity reports, and identify areas for cost reduction and program improvement.
• Assist in resolving guest issues and help the accounts receivable clerk keep invoices under 60 days; monitor chargebacks and rebates and keep them to a minimum.
• Ensure proper cash handling procedures, manage employee hours, and work with the leadership team to prevent repeat guest issues.
• Manage human resources: monitor attendance, promote teamwork and morale, train employees, brief them on new procedures and emergency procedures, and provide orientation for new hires.
• Encourage employee relations through events and incentives, process payroll weekly with the operations manager, solicit feedback, and conduct annual performance appraisals of direct reports.

Required profile

• High school diploma or GED, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major.
• 5 years of experience in guest services, front desk, housekeeping or a related field, or 3 years with a degree.