System Supervisor

About the role

The System Supervisor will lead the supervision and monitoring of sales teams using a high‑end AI‑integrated Sales Monitoring System, while ensuring smooth operation of IT support functions across the organization.

Key responsibilities

• Oversee sales team performance through AI‑driven monitoring tools.
• Maintain and improve IT support operations and system reliability.
• Generate and present analytical reports and dashboards for management.
• Drive team performance to meet organizational objectives.
• Coordinate with other departments to align IT services with business needs.

Required profile

• Bachelor’s degree in IT, Computer Science, Information Systems, Business Computing, Software Engineering or a related field.
• Minimum of 3 years’ experience in IT support, systems administration, customer support, sales supervision or a similar supervisory role.
• Good disciplinary record and high level of professionalism.

Required skills

• Strong understanding of IT systems and networking concepts.
• Experience with reporting systems, dashboards, ERP and CRM platforms, or AI‑powered monitoring tools.
• Excellent analytical, reporting and problem‑solving abilities.
• Proficiency in Microsoft Office Suite, especially Excel and reporting tools.