Telesales Executive

About the role

Koolboks is looking for a results‑driven Telesales Executive to join its sales team. You will engage existing and prospective customers over the phone, promote our products and services, and deliver excellent customer service while meeting sales targets.

Key responsibilities

• Call existing and prospective customers to promote and sell Koolboks products and services.
• Explain product features, benefits, and pricing clearly.
• Answer customer inquiries and provide accurate information.
• Record purchase orders and interaction details accurately.
• Process purchases according to company procedures.
• Generate qualified leads for the outside sales team.
• Maintain customer accounts to ensure satisfaction and repeat business.
• Gather and document customer information, including payment methods and feedback.
• Build and sustain strong customer relationships to drive retention.
• Use sales scripts to handle objections and close sales.
• Develop in‑depth knowledge of Koolboks products to make tailored recommendations.
• Consistently meet or exceed daily and monthly call volume and sales targets.

Required profile

• Minimum 1 year proven experience in a telesales role.
• B.Sc or HND in a related field.
• Demonstrated ability to meet and exceed sales targets.
• Strong communication, persuasion, and customer‑service skills.
• Good data‑entry and record‑keeping abilities.
• Resilience under pressure and ability to handle objections.
• Organizational and time‑management competence.

Required skills

• CRM systems
• Microsoft Office