Administrator - BackOffice Call Centre (Contract)

MTN Uganda Ltd

New

Contract Mid 🇬🇧 English

DCLM

Job description

About the role

The Administrator will coordinate the resolution of escalated customer complaints for MTN Uganda's Back‑Office Call Centre, ensuring timely follow‑up and closure.

Key responsibilities

Escalate customer issues appropriately and monitor them through ServiceNow and DCLM.
Liaise with all departments to address complaints, enquiries and faults, providing feedback.
Process customer rebates or credits as required.
Produce management reports and handle escalated issues received via email and fax within defined time frames.

Required profile

Bachelor’s degree minimum.
2‑3 years experience in a customer or call centre environment.
Fluent in English and one local language.
Computer literate with IT exposure in a telecom setting.

Required skills

Proficiency with ServiceNow.
Experience using DCLM.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec MTN Uganda Ltd.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Le contrat proposé est un Contract.

Source : ats:oracle_hcm

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Published 7 hours ago

Expires 1 month from now

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