Customer Relations and Administration Officer

About the role

The Customer Relations and Administration Officer will be the first point of contact for customers and visitors at the Kamwokya branch, delivering excellent service while supporting branch administration and growth.

Key responsibilities

• Support branch growth by meeting monthly disbursement and customer acquisition targets and participating in lead generation.
• Welcome walk‑in customers, provide product information, handle inquiries, complaints and service requests through the Staff App and other systems.
• Maintain accurate branch and customer records, manage funds requisition, and supervise the Office Assistant to keep the premises organized.
• Conduct customer onboarding, training on payment plans, asset care, insurance and KYC documentation, and update the system after training.
• Provide post‑acquisition support, verification calls, sticker issuance, and organise customer appreciation events.

Required profile

• Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, Office Administration or related field.
• Minimum 2 years of experience in customer service, administration, sales or relationship management, preferably in financial services or fintech.
• High level of integrity, strong organisational skills, attention to detail and problem‑solving ability.

Required skills

• Proficiency in Microsoft Office.
• Experience with digital/CRM systems.