Manager, Partnerships

About the role

KCB Bank Uganda is hiring a Manager, Partnerships to manage its digital financial services (DFS) partner network. The role covers day-to-day support, onboarding, technical coordination, pipeline reporting and relationship building with fintech, merchant and ecosystem partners, while supporting the Senior Manager on commercial proposals.

Key responsibilities

• Act as the Tier-1/Tier-2 operational point of contact for active partners, handling integration queries, transaction drops and platform configuration issues.
• Manage the onboarding checklist for new partners, including documentation, KYC/compliance checks and account creation.
• Coordinate daily stand-ups and progress syncs between partner technical teams and internal DFS Engineering and Product teams.
• Monitor daily transaction volumes, success rates and revenue, and track partner commission payouts and revenue-sharing reconciliations with the Finance team.
• Update CRM/pipeline tools daily with account status, lead progress, meeting notes and performance metrics.
• Nurture long-term relationships, run account reviews, gather partner feedback and recommend product enhancements to internal Product teams.
• Assist the Senior Manager with business cases, pitch decks and commercial proposals; help shepherd proposals through Legal, Compliance, Risk and IT committees.
• Drive partner activation and transaction throughput after launch, and support joint promotional campaigns and co-marketing.
• Ensure partners meet regulatory compliance (AML/CFT, data privacy, merchant due diligence) and maintain contract records, renewal dates and SLA compliance.
• Screen and qualify prospective partners, negotiate commercial structures, revenue-share models and SLAs, and oversee API integrations and UAT.

Required profile

• Bachelor's degree in Business Administration, Information Technology, Marketing, Finance, Economics or a related field.
• At least 5 years of total experience, including 3 years in account management and 2 years in stakeholder management.
• Certifications in Project Management (CAPM/PMP), Agile/Scrum or Digital Financial Services are an added advantage.