Senior Manager, DFS Commercialization and Partnerships

About the role

KCB Bank Uganda is hiring a Senior Manager for its Digital Financial Services (DFS) department, responsible for commercialization and partnerships. The role defines and executes the partnership strategy for Mobile Money, Digital Wallets, Merchant Acquiring, Open Banking and Value-Added Services, and owns the revenue targets, gross margins and transaction volume KPIs tied to partner ecosystems.

Key responsibilities

• Define and run the business development and partnership strategy, and lead end-to-end partnership lifecycles from outreach and pitch development to pilot testing.
• Lead negotiations with fintechs, merchants, utility providers and aggregators, structuring revenue-sharing models, pricing tiers and SLAs, and draft MoUs and service agreements with Legal, Risk and Compliance.
• Manage the sales pipeline, track negotiation status, and conduct market research and competitive analysis.
• Coordinate with Product, Engineering, Legal and Compliance on integration requirements, technical scoping and regulatory approvals, and coordinate go-to-market campaigns with Marketing and PR.
• Onboard third-party developers and corporate clients to the developer portal and champion open banking and API monetization.
• Monitor transaction metrics, throughput and user growth, and optimize existing partner relationships.
• Create SOPs, train support teams and set up Tier-2/Tier-3 escalation channels, then track post-launch metrics during the hyper-care phase.

Required profile

• Bachelor's degree in Economics, Finance or a related field; Master's degree preferred.
• At least 7 years of total experience, including 4 in banking and financial services, 2 in senior leadership and 1 in regulatory exposure.
• Business Development Senior Certified Professional, Negotiation certification and Agile practitioner certification.