Manager – Payments

About the role

MTN Group is hiring a Manager – Payments in Rest of Uganda (Kamwokya) to define, design and manage its MoMo consumer-to-business payment propositions. The role turns customer and business needs into functional requirements, scalable payment journeys and production-ready solutions across offline acceptance, bill and service payments, online and in-app payments, API-enabled collections, QR, merchant payments and card-linked use cases.

Key responsibilities

• Lead product discovery and solution design: turn needs into functional requirements, user stories, process flows, business rules and acceptance criteria, and cover APIs, authentication, callbacks, webhooks, error handling, reconciliation, settlement, reporting and monitoring.
• Maintain a prioritized roadmap across bill, merchant, service, institutional collections, online, app and web checkout, APIs, QR and card propositions, and prepare product papers, requirements documents, solution options, business cases and investment justifications.
• Define activation plans covering customer journeys, channel readiness, partner enablement, user education and lifecycle communication, and coordinate usage-building interventions with clear success measures.
• Own performance dashboards on activation, conversion, repeat usage, volumes, values, success rates, availability, latency, complaints, reconciliation exceptions and partner performance, and use this data to improve journeys and adoption.
• Ensure products go from technical completion to live, stable and actively used, and work with Legal, Risk, Compliance, Information Security, Finance, Revenue Assurance and Operations to embed technical and operational controls.
• Maintain product documentation, approvals, contracts, operating procedures, pricing and control evidence, and support regulatory or audit engagements.

Required profile

• Bachelor's degree in Computer Science, Information Systems, Software Engineering, Engineering, Finance, Business, Economics or another relevant discipline.
• At least 5 to 7 years of relevant experience in payments, fintech, banking, telecommunications, digital platforms or technology-enabled financial services.
• Demonstrated experience taking digital payment products from discovery and requirements through integration, testing, production launch and optimization.
• Experience using transaction, service and funnel data to diagnose performance and prioritize improvements.

Required skills

• Practical exposure to APIs, system integrations, mobile or web payment journeys, payment gateways, merchant or biller collections, cards, wallets, QR and related acceptance technologies.
• A relevant certification in product management, agile delivery, project management, APIs, cloud, cybersecurity or card/payment systems is an advantage.