Process Redesign Consultant (Remote, 11.5 months)

About the role

UNICEF Uganda is seeking a National and International Process Redesign Consultant to strengthen the Country Office's capacity in process design, process flowcharting and process information management. The assignment is temporary and deliverable-based, lasting 11.5 months, and produces a coherent digital suite of practical guidance for all staff. It is advertised as remote work.

Key responsibilities

• Strengthen Uganda Country Office capacity in process design, flowcharting and process information management.
• Produce a process inventory and prioritisation framework, and redesigned and validated process guidance.
• Develop capacity-building resources, a SharePoint process-guidance environment, selected workflow automations and status dashboards.
• Establish a sustainable governance and handover model.

Required profile

• Advanced university degree (Master's or equivalent) in business process management, operations management, industrial engineering, information systems, organisational development, project or change management, or another relevant field; a first degree plus relevant experience may be accepted.
• Minimum of 5 years of progressively responsible experience in business process analysis, process redesign, operational excellence, service design or a closely related field.
• Demonstrated experience leading end-to-end process improvement projects in complex, multi-stakeholder organisations, including diagnosis, design, testing, implementation and benefits measurement.
• Demonstrated experience developing user-centred process guidance, maps, service blueprints, SOPs, checklists and templates.
• Demonstrated experience designing or implementing SharePoint-based knowledge environments and Microsoft 365 workflow solutions.
• Experience facilitating cross-functional workshops and building the capability of process owners and users.
• Experience with UN agencies, international development, government or another highly regulated environment is an asset.

Required skills

• Excellent written and spoken English, with strong facilitation, documentation and stakeholder engagement skills.
• Process-mapping notation and tools, user-centred design, service blueprinting, lean improvement, root-cause analysis, internal controls and continuous improvement.
• Ability to turn complex policy and procedural requirements into clear user guidance without changing authoritative requirements.
• Strong analytical, writing, visual communication and collaboration skills, and ability to manage multiple workstreams with limited supervision.
• Understanding of accessibility, data protection, information security, records management and governance for digital process solutions.
• Project-management and change-management experience, including risk and issue management, training and handover.
• Practical experience with SharePoint, Microsoft Lists, Power Automate and Power BI is strongly preferred.

Candidates apply through the UNICEF online recruitment portal with an up-to-date profile, CV, cover letter and a financial proposal in the specified template. The application deadline is 24 November 2026.