Programme Associate - Cash-Based Transfers (CBT) SC6, Moroto

About the role

The World Food Programme (WFP) Uganda is hiring a Programme Associate to support Cash-Based Transfers (CBT) in Karamoja, where the CBT portfolio is growing. The role strengthens implementation, beneficiary onboarding, financial service provider coordination, payment verification, reconciliation, assurance, issue resolution, reporting and emergency preparedness. It works closely with the Country Office CBT function and contributes to operational learning across WFP Uganda.

Key responsibilities

• Support CBT planning, delivery and monitoring, track caseloads, transfer cycles and payments, and escalate bottlenecks.
• Support onboarding through approved digital channels and monitor connectivity, agent coverage, liquidity and FSP capacity.
• Verify payment cycles, entitlements and transfer values, track payments and reconciliations, and coordinate with FSPs to resolve issues.
• Engage FSPs, monitor their performance and availability, and escalate FSP issues.
• Carry out CBT assurance checks, maintain records and audit trails, and escalate operational, financial, fraud, control and protection risks.
• Communicate entitlements and payment details to beneficiaries, follow up complaints and refer protection concerns, and identify barriers for vulnerable groups.
• Support CBT preparedness and rapid activation after triggers, and document lessons learned.
• Coordinate with WFP functions, partners, FSPs, Government and other stakeholders, maintain CBT data and submit monthly and quarterly reports, and share lessons and good practices.

Required profile

• Secondary school completion; a post-secondary qualification or degree in Economics, Development Studies, Business Administration, Finance, Social Sciences, Information Management, Agriculture, International Development or a related field is an advantage.
• Progressively responsible programme or operational experience in humanitarian, development or social protection contexts.
• Experience in CBT, digital payments, financial inclusion, payment operations or social protection is highly desirable.
• Experience with FSPs, mobile operators, banks or other digital payment providers is an advantage.
• Fluency in spoken and written English; knowledge of languages commonly spoken in Karamoja is an advantage.